Shipping Policy
Shipping & Delivery Policy
Last updated: 8 September 2026
At Marlow & May, we aim to process and deliver every order as quickly and carefully as possible. Below you will find the most important information about our shipping and delivery process.
1. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment has been received.
Some particularly popular products are made to order and may require additional processing time during busy periods. Where applicable, customers will be informed and kept updated.
Please note that order processing time is separate from delivery time. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
Orders are not processed on weekends or Australian public holidays.
2. Estimated Delivery Time
After dispatch, the estimated delivery time within Australia is usually 6 to 12 business days.
Delivery times may vary depending on your location, Australia Post handling, regional or remote delivery areas, public holidays, busy periods, customs checks, weather conditions or other delays outside our direct control.
We always do our best to keep customers updated if we become aware of any significant delay.
3. Shipping Method and Order Origin
To reduce unnecessary overproduction, storage waste and excess handling, selected items are shipped directly from our trusted fulfilment partners, including partners based overseas.
For Australian customers, parcels are delivered through Australia Post where available once the parcel has arrived in Australia and has been handed over for local delivery.
Tracking updates may appear in stages, especially while the parcel is in transit between international and Australian delivery networks.
4. Shipping Costs
Shipping costs, if applicable, are shown clearly at checkout before you complete your purchase.
From time to time, Marlow & May may offer free standard shipping promotions. Any active shipping offer will be displayed on our website or at checkout.
5. Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email.
Customers are responsible for keeping an eye on their tracking updates through the link provided by email and, where available, through Australia Post tracking.
Please make sure your email address and delivery address are entered correctly at checkout. If you notice an error in your delivery details, please contact us within 24 hours of placing your order at:
6. Missed Deliveries and Collection Points
If Australia Post is unable to deliver your parcel safely, your parcel may be taken to a nearby Post Office, Parcel Locker or collection point.
It is the customer's responsibility to follow the tracking updates and collect the parcel within the timeframe provided by Australia Post.
If a parcel is not collected in time and is returned to sender, please contact us so we can review the situation and help find the best possible solution.
7. Delivered Parcels
If tracking shows that your parcel has been delivered, we kindly ask you to first check around your delivery address, mailbox, safe place, apartment reception, neighbours or local Post Office.
If you still cannot locate the parcel, please contact us as soon as possible at:
Please include your order number and tracking number so we can assist you properly.
8. Delays or Delivery Issues
If your delivery is taking longer than expected, please contact us first at:
We will review your order, check the tracking information and help you with the next steps.
Opening a payment dispute before contacting us may slow down the resolution process, so we kindly ask customers to reach out to our support team first. We are always happy to help.
9. Customs, Duties and Import Fees
Most standard consumer orders delivered to Australia do not usually result in additional border charges when the order value is below AUD $1,000. However, customs rules may vary depending on the order value, product type or government requirements.
If any customs duties, import taxes or additional fees are applied by local authorities, these are the responsibility of the customer.
10. Questions
If you have any questions about your order, shipping or tracking, please contact us at:
Our customer support team will be happy to assist you.